The package can be returned to a fast courier company (excluding post office). Through the post office, the transport can exceed the 14 days in which the package must reach us, which is why the exchange or withdrawal from the contract is no longer possible.
- WHERE CAN I RETURN MY PACKAGE?
The return must arrive at our headquarters within 14 calendar days, starting from the day you received the package.
- HOW LONG, AFTER RECEIVING THE ORDER, CAN I MAKE THE RETURN?
If you want to make a return, you must bear the cost of transport (round trip if it's an exchange of product). Transport is free only for initial orders.
- DO I HAVE TO PAY FOR THE TRANSPORT IF I WANT TO MAKE A RETURN?
- WHAT ARE THE CONTACT DETAILS I SHOULD MENTION WHEN SENDING A RETURN?
The return package must be sent to:
- Name: Made By Society
- Contact number: 0371 517 442
When you want to receive a refund for a product purchased on our website, you must provide us with your bank details (IBAN + BIC / SWIFT & ACCOUNT HOLDER) in the return form (CONTRACT EXIT FORM).
- HOW WILL I RECEIVE MY REFUND?
From the moment we receive and verify the return, the amount will be refunded within a maximum of 14 working days.
- HOW LONG DOES IT USUALLY TAKE TO RECEIVE MY REFUND?
Returns are sent to str. Oxigenului nr.1D, sat Caldararu, comuna Cernica, judetul Ilfov, Bucuresti, Romania.
- WHERE DO I SEND MY RETURNS?
- WHERE CAN I FIND THE RETURN FORMS?
The return forms can be found on the homepage, at the bottom of the page under USEFUL LINKS in the REFUND POLICY section.
Packages are shipped in Europe through partner courier company UPS.
- WHAT COURIER COMPANIES ARE USED TO SHIP MY PACKAGE?
Items are usually delivered within 2-5 working days.
- WHAT IS THE DELIVERY TIME?