Parcels are shipped through one of our partner couriers, FAN Courier or DPD.

Items are usually delivered within 3-5 working days, but delivery can take up to 7 days during busy periods.

Every parcel is prepared with the utmost care and all necessary measures are taken to ensure it is delivered safely. As the Buyer, you must carefully check your order when you receive it to make sure the parcel and its contents have not been damaged in transit. When the courier delivers your parcel, please check the packaging, seal and contents carefully. If you notice any problem, complete a damage report with the courier and send it promptly to online@madebysociety.com.

If you received your parcel and found that an item is missing, please follow these steps:

Check the packaging: If the parcel is damaged, ask the courier for a damage report or refuse the delivery.

Let us know right away: Contact us using one of the methods on our contact page within 48 hours.

Send proof: Attach photos of the shipping label (AWB) and of the inside/outside of the parcel.

Resolution: We will look into it and get back to you to send the missing item or refund your money.

Note: Please keep the packaging until your request is resolved.

You can request a refund through the return procedure within 14 calendar days of receiving your parcel.

Items purchased online cannot be returned to our physical stores.

Once you have requested a return from your customer account, just wait to be contacted by the courier. The courier will come to your address to collect the return parcel.

It can take up to 3-5 days from the date your return request was submitted.

You can find the tracking number (AWB) of your return parcel in your customer account. Please check it on the courier's website / tracking page.

Return parcels delivered to our warehouse are processed within up to 7 working days.

You will receive your refund within 10-14 days from the date your return is processed.

Contul bancar pe care il transmiti in formularul de retur, poate fi un cont deschis pe alt nume decat al celei/celui ce a initiat comanda pe site.