Care and compliance instructions

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General product care instructions.

Make sure you use and store the products in appropriate conditions, at an optimal temperature, in a clean area protected from humidity. Keep the products away from harmful factors such as dirty or sharp surfaces, chemicals or rodents. The products we sell are intended for normal, everyday streetwear use and are not intended for sports, strenuous activities, heavy work or other unusual circumstances. We recommend that you do not remove the labels sewn or glued inside the products. Do not alter the products or carry out technical interventions on them, either yourself or through third parties not authorised by us.

General clothing care instructions.

Please follow the care instructions and symbols, the washing method and temperature and, where applicable, the ironing and drying instructions for the products purchased from our stores. This information is included on the inside labels of each garment, but there may sometimes be additional instructions that we can send you depending on the case. Do not use industrial washing products. Do not wash products of different colours together. Do not dry the products on or near artificial heat sources such as, but not limited to, radiators, stoves or heaters. Do not iron the prints of the products or textiles made of suede and leather or their imitations. To extend the life of any garment, we recommend alternating between several garments of the same category.

General care instructions for certain accessories.

Bags/backpacks are manufactured and sold as fashion accessories and are not intended for carrying luggage or weights exceeding 2 kg. For the best care and use, follow the instructions on the label inside these products. Pay particular attention to the way, including proper hygiene, in which products such as face masks, underwear and socks are worn and stored. Where possible, the general clothing care instructions also apply to accessories.

General footwear care instructions.

The visual and technical condition of footwear depends on proper care. These footwear products do not have special waterproof properties, and in rain or snow water may get inside, which is not a defect; for this reason we recommend that you do not wear these products in clearly humid weather. However carefully and regularly the footwear is cleaned, over time, as a result of mechanical wear or weather conditions, the effect of the impregnation partially decreases, which is not a defect. We recommend using high-quality footwear protection products. The cleaning technique and products used vary and depend mainly on the type of materials used to make the footwear. To extend the life of your footwear, we recommend alternating between several pairs. Footwear can be cleaned with a special damp shoe cloth. Do not wash footwear in the washing machine, as prolonged contact with water may damage the product. Footwear should be dried naturally and not with artificial heat sources such as, but not limited to, heat from radiators, stoves or heaters. Some footwear may be dyed and some colours may transfer with use over time; this is not usually a defect. Please use a shoehorn to avoid damaging the heel area. Another important aspect is inserting shoe trees inside the footwear while it dries, which will prevent the product from losing its shape.

Attention! The recommendations in this document are specific to the care of products purchased from our stores. How these recommendations apply varies depending on the category of each product and on the materials used to make it. We recommend that you follow these care instructions, as well as any other care instructions we provide.

Commercial warranty.

One of our company's primary objectives is to make sure that all the products we sell are compliant when we deliver them to you and are suitable for normal, everyday use, as our products are not intended for sports, heavy or strenuous work, or improper wear or care in relation to the nature of these products, whose description, intended use and purpose is normal clothing (for everyday street use), as follows both from this statement of the Seller and from the care and use instructions on the product labels. Such labels may be inside the product or attached to it, or attached to or found inside the box in which the footwear is packed.

Because we want to make sure you take proper care of the products purchased from us, please note that you are responsible for following the legitimate instructions addressed to you regarding the care and use of the products. Do not dry the products on or near artificial heat sources, and do not alter them or carry out interventions on them, either yourself or through third parties not authorised by us.

We recommend that, when you receive each product purchased from our stores, you check that the product and its packaging are compliant and notify us without delay of any possible non-conformity, as under current law we are legally obliged to provide you with products that comply with the sales contract.

For this reason, the products sold in our stores also benefit from a 30-day commercial warranty, which starts for each product from the moment you purchased it and received it. We recommend that you send any complaint regarding non-conformity to the store where you purchased the product.

By purchasing products from our stores, we may reserve the right, in order to resolve a complaint regarding a possible non-conformity of one of the products you bought from us, to have our staff or, as the case may be, the staff of the Manufacturer of the product carry out an expert assessment of the issues reported by the Buyer. This assessment will be followed by a conclusion or solution, which will be communicated to you within a reasonable and legal time frame.

In order to resolve such a complaint, we have the right to ask you to present the fiscal document proving the purchase of the product, and we also have the right to ask you, as the case may be, for certain data about the person making the complaint, such as any of the following: full first and last name, an e-mail address, a phone number, a full delivery address, a billing address, a bank account, body size. All this data will be processed by us in strict confidentiality, in compliance with the law, including Regulation (EU) No. 679/2016 on the processing of personal data, which also sets out the rights of the data subject, which we are responsible for respecting in conjunction with our legal obligations.

Following our assessment, the Seller will issue a solution which may consist, as the case may be, of any of the following:

(i) justified acceptance of the complaint, in whole or in part, and free replacement of the non-compliant product (as a corrective measure where justified, possible and proportionate for the trader, within a maximum of 15 calendar days from the moment the Seller was informed by the Consumer of the non-conformity), with the Seller retaining the right to keep the non-compliant product;

(ii) justified acceptance of the complaint, in whole or in part, and refund, in whole or in part, of the price at which the Consumer purchased the non-compliant product (as a corrective measure where justified, possible and proportionate for the trader, and where replacement of the product is not possible), with the Seller retaining the right to keep the non-compliant product in the event of a full refund of the price;

(iii) justified rejection of the complaint on well-founded grounds such as, but not limited to: (a) the product was not worn and/or cared for properly; (b) the inside labels of the product containing the use and care instructions addressed to you, as well as the product identification data, were removed; (c) the product was subject to interventions or repair attempts by third parties not authorised by the Seller. Rejection of the complaint means that we will return to you the product you handed over to us for assessment and decision.

The commercial warranty is valid for products sold by the Seller. To benefit from the commercial warranty, it is essential that we confirm that the Consumer's complaint regarding a non-conformity of an item handed over to the Seller for assessment is well-founded, together with a copy of the valid fiscal document (receipt/invoice) proving the purchase of the product from our store. To be valid, the fiscal document must be fully legible and must not be altered, modified or counterfeit.

To benefit from this commercial warranty, contact the store (physical or online) where you purchased the product you want to make a complaint about and follow the instructions above.

By shopping in our stores, you agree to this commercial warranty certificate for our products, which is why you can read and review this document before purchasing the product.

Please note that this warranty does not cover and does not apply to:

(i) improper wear, storage and/or care of the products;

(ii) wear and tear resulting from use of the products;

(iii) cases where the labels glued or sewn inside the products have been removed;

(iv) alterations or technical interventions on the product that were not carried out or authorised by us;

(v) other justified cases and situations resulting from the content of this document.

The content of this commercial warranty will not affect or limit in any way your legal rights regarding products that may have non-conformities.

The commercial warranty is granted by the trader: Freefashion Srl, VAT ID 32715640, headquartered in Romania, Botoșani County, Răchiți, Strada 29 No. 247B.

The Made By Society team is ready to support you, and you can contact us at any time at online@madebysociety.com. Your message will be handled by our operators.

To stay up to date with our products and new collections, visit: madebysociety.com